1. Need Assistance?
Our support team is available to help riders and drivers resolve issues quickly. Whether you need help with your account, trips, payments, or app features, we’re ready to assist.
2. Common Help Topics
Account Issues
- Account not logging in
- Phone number changes
- Profile update problems
Ride Issues
- Lost items
- Incorrect charges
- Trip did not arrive
- Driver or rider misconduct
Driver Help
- Document approval delays
- Payout issues
- Receiving fewer trip requests
3. Lost & Found
If you lost an item during a trip, contact the driver directly through the trip history page in the app. If you're unable to reach the driver, reach out to our support team for assistance.
4. Complaints & Reporting
To report a trip issue, unsafe driving, or inappropriate behavior, use the in-app report feature or email our support team. All reports are taken seriously and reviewed by our safety team.
5. Contact Support
You can reach us through the following channels:
Email: support@chariottechnologies.net
Phone: +256 205 491 108
Working Hours: 8:00 AM – 10:00 PM (Mon–Sun)