Privacy Policy

1. Introduction

Chariot Technologies Uganda (“Chariot”, “we”, “our”, “us”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when using the Chariot mobile app, driver app, website, and related services.

2. Information We Collect

A. Information Riders Provide

• Name
• Phone number
• Email address
• Profile photo (optional)
• Pickup and drop-off locations

B. Information Drivers Provide

• Full name
• Phone number & email
• National ID or Passport
• Driving permit details
• Vehicle details (model, color, license plate)
• Profile photo
• Location data while online

C. Automatically Collected Information

• GPS location data
• Device model & operating system
• IP address and network details
• App usage analytics

3. How We Use Your Information

We use collected data to:

• Provide and improve ride-hailing and delivery services
• Match riders with drivers
• Enable navigation, tracking, and trip safety
• Verify driver identity and documents
• Process payments and receipts
• Send notifications, updates, and support messages

4. Sharing Your Information

We may share limited necessary data with:

• Drivers — Rider details for pickup coordination
• Riders — Driver name, photo, and vehicle details
• Verified service providers — Payment processing, SMS, email services (only to deliver the service)
• Authorities — When required by Ugandan law

We do not sell your personal data. We do not share your personal information (including phone numbers) with third parties for their marketing or promotional purposes.

5. Location Data

Chariot relies on accurate GPS data to function properly. Riders need it for precise pickups, while drivers must share live location for safety, routing, and trip monitoring.

6. Data Security

We implement encryption, access controls, and secure data storage. While no system is completely immune to risks, we continuously upgrade security measures to protect user data.

7. Account Deletion

Users may request account deletion at any time through our support email. Once deleted, all personal data associated with the account cannot be recovered.

8. Children’s Privacy

Chariot is not intended for individuals under 18 years of age. We do not knowingly collect information from minors.

9. Updates to This Policy

We may update this Privacy Policy periodically. Continued use of the app means you accept the updated version.

10. SMS Messaging (OTP & Transactional Notifications)

Chariot may send SMS messages for one-time passwords (OTP) and transactional account/ride updates that are triggered by user actions (e.g., sign-up/sign-in, password reset, ride requested, driver assigned/arrived, trip started/ended, payment/receipt updates). We do not send marketing or promotional SMS.

Opt-out: Reply STOP to opt out.   Help: Reply HELP for help.   Message frequency: Varies based on user activity.   Msg & data rates: Msg & data rates may apply.

We do not sell or share phone numbers with third parties for marketing purposes. We may share limited information with SMS delivery providers only to deliver OTP and transactional messages.

11. Contact

For privacy questions or requests, contact our support team:
support@chariottechnologies.net