1. Acceptance of Terms
By using the Chariot mobile application or any related services, you agree to these Terms & Conditions. If you do not agree, you must stop using the app and associated services.
2. Chariot SMS Program Terms (OTP & Transactional Notifications)
Program name: Chariot SMS (OTP & Transactional Notifications)
Program description: Chariot sends SMS messages for account verification (OTP) and transactional notifications related to user-initiated account and ride activity (e.g., ride requested, driver assigned/arrived, trip started/ended, payment and receipt updates). No marketing or promotional messages are sent.
Message frequency: Message frequency varies based on user activity.
Message & data rates: Msg & data rates may apply.
Opt-out: Reply STOP to opt out.
Help: Reply HELP for help.
Support contact: Call +256 205 491 108 or email support@chariottechnologies.net
Privacy Policy: https://www.chariot.ug/privacy.html
Public opt-in verification page: https://www.chariot.ug/sms-optin.html
3. Services
Chariot provides the following services:
- Ride-hailing services
- Delivery services
- Driver onboarding and earnings platform
Chariot does not own vehicles. All services are performed by independent drivers who operate their own vehicles.
4. User Requirements
Riders must:
- Provide accurate and truthful account information
- Use the service responsibly
- Follow driver and platform safety instructions
Drivers must:
- Hold valid Uganda driving permits
- Upload and maintain required legal documents
- Keep vehicles safe, roadworthy, and clean
5. Payments
Riders agree to pay the fare displayed within the app at the time of booking. Available payment methods include:
- Cash
- Mobile money
- App wallet (if available)
6. Cancellation
Both riders and drivers may cancel trips. However, cancellation fees may apply depending on:
- How long the driver has waited
- Distance already traveled
- Repeated last-minute cancellations
7. Liability
Chariot is not responsible for:
- Personal belongings left inside vehicles
- Delays caused by traffic, weather, or unforeseen circumstances
- Driver behavior outside the Chariot platform
However, we commit to thoroughly investigating all reported issues and taking appropriate action, including warnings, suspension, or removal from the platform.
8. Account Suspension
Chariot may suspend or terminate user accounts for:
- Fraudulent activities
- Abuse or harassment toward drivers or staff
- Violations of safety guidelines or community rules
9. Changes to Terms
We may update these Terms at any time. Continued use of the app or services after an update means you accept the changes.
10. Contact
For any questions, complaints, or legal requests, contact us at:
support@chariottechnologies.net