Chariot SMS Opt-In (OTP & Transactional Only)

Sample SMS Message (Example Format)

Sample of the OTP message format (for review purposes):

Sample: Your Chariot verification code is: 787074. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help. Privacy Policy: https://chariot.ug/privacy.html

Note: This is an example format shown for review. Actual delivery and keyword handling depend on the sender/channel used.

SMS Program Overview

Chariot is a mobility and ride-hailing platform. This campaign sends: (1) One-Time Passwords (OTP) for account verification (sign-up, sign-in, password reset) and (2) transactional notifications directly related to user-initiated activity (ride requested, driver assigned/arrived, trip started/ended, payment/receipt updates). No marketing or promotional content is sent.

Message Flow (User-Initiated Only)

Messages are sent only after a user action in the Chariot apps (e.g., tap “Log in / Sign up” to request OTP, request a ride, receive trip status updates, and payment/receipt notifications after trip completion).

How users opt in (in-app)

Users provide their mobile number and consent in the Chariot app during sign-up, sign-in, or when requesting an OTP. The opt-in disclosure is shown at the point of phone number collection and states:

Opt-in disclosure shown in app:

“By continuing, you agree to receive SMS from Chariot for account verification (OTP) and transactional notifications related to your account/ride activity. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help. Privacy Policy: https://chariot.ug/privacy.html”

Company: Chariot Technologies Uganda · Support: +256 205 491 108

Opt-in proof — Screenshot 1

Phone number collection / terms & privacy shown before continuing.

Opt-in proof — Screenshot 2

Full SMS disclosure (STOP/HELP, msg & data rates, message frequency).